Safety concerns prompt recall of Tonie featuring Helene Fischer
Parents, please be advised: Tonies, the manufacturer of Toniebox audio players, has issued a safety warning and is recalling the product “Helene Fischer - The Most Beautiful Children’s Songs.” The measure is due to a potential choking hazard posed by the figure, as small parts may detach during use. The company, based in Düsseldorf, is responding swiftly to the situation.
“We are aware of what such news means for parents, and we take this very seriously,” a Tonies spokesperson stated in a press release. Affected customers are urged to store the Tonie out of reach of children and immediately discontinue its use. This applies even if no defects have been detected so far, as the problem does not affect all figures and may not be immediately apparent.
According to initial findings, the product has been subjected to a thorough examination, after which production and delivery were halted. The recall applies exclusively to the figure with article number 11003054. There is no indication that other Tonie figures are affected by this issue.
Customers can now contact either the retailer from whom they purchased the Tonie or directly contact Tonies GmbH to arrange an exchange or refund. A returns portal will soon be set up on the company website.
As an alternative, buyers have the option of receiving a refund or replacing the Tonie with another figure from the current range. In this case, a voucher for the purchase price will be provided for the Tonies online shop. The costs of returning the product will be covered by Tonies.
Source
“Kleinteile können sich ablösen: Tonies ruft Figur von Helene Fischer zurück”
Read the original report (in German) ↗This story was written with the help of AI from the original report credited above and published after automatic checks. No person read it before publication. Errors reported to us are corrected and listed on our corrections page. Read our editorial policy · Report an error · Corrections
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